FAQ

Ham Questions
Choosing a ham
How long does delivery take?
Where can I find a professional ham slicer for my event?
Returns Policy
Security and Privacy
Delivery outside the EU
Wholesale and Corporate sales
Company info
Customer reviews

 

Ham Questions

How do I store a ham?

If you're keeping it for a week or two, just remove it from the wrapper, wipe it clean and store in a clean, dry, dark place and well out of reach of animals. Storage for more than a couple of months might be pushing it. Your house is not a bodega, we assume.

Once you start cutting it, it's best to store it on its ham holder, covered with a cloth. Most people keep some of the fat that you remove on your way to the meat, and use them to cover up the exposed meat.

How long does a ham last?

Once you start eating it, it will last about 4 weeks if it is kept in a cool, dark, dry place. It's best to cut from it regularly, to keep it from drying out. One good tip is to save the first big pieces of fat you cut from it, and use them to cover the exposed bits.

 

Does it need to be refrigerated?

Whole hams and shoulder hams should not be kept in the fridge. Off-the-bone hams and sliced ham are best kept in the refrigerator. 

 

Is it hard to cut?

It takes a bit of practice to get those wafer-thin slices. We provide a friendly video tutorial on the website so you can get started right away.

 

How long will it take to arrive?

Normally 4-5 working days via standard delivery. Choose UPS Express to receive it the next business day.

 

Do I need a ham holder?

Yes. It's very hard to cut a whole ham or shoulder ham without one. A basic ham holder is fine for starting out. You can purchase basic and professional models in our Accessories section.

 

How much ham do I need?

Most large hams weigh between 7 and 7.5 kg. About half of this is tasty ham (the rest is skin, fat, and bone). If you are serving ham as a tapa or starter, 50g per person is a good rule (although people will eat a lot more if left to their own devices, good jamón is highly addictive). For a main course 100g is more appropriate.

 

A small ham, or shoulder (paleta in Spanish) usually weighs between 4 and 5 kg and contains slightly more fat than a whole ham - it's about 40% tasty ham by weight.

There are so many to choose from...how do I decide?

See Choosing a Ham!

 

 

Fast Delivery

We offer free tracked delivery on all orders over £249 to the UK. Transit time from our hub in Barcelona, Spain is 4-5 working days. For speedier service, choose UPS 24h Express.

Most orders received before 09.00 Mon-Fri are shipped the same day. You'll receive a shipping confirmation with tracking the moment we ship your order.

Your order is safely packaged to ensure it arrives fresh and in perfect condition. 

Returns Policy

We want our customers to be satisfied. If your order doesn't meet your expectations, contact us within 14 days. Call Josh or Guy at +34 93 332 56 04 or email us at joshandguy@hamlovers.co.uk. We accept returns of non-perishable items as long as they are unused and in perfect condition with their undamaged original packaging. We can't usually accept returns of perishable items (that's all ham and food products) because they would not be resellable. Of course if there is something wrong with the product you receive, please do get in touch immediately so we can help, arrange a refund if appropriate, etc. Note, a bit too salty or a bit too fatty would not normally be grounds for a refund, these are natural variations in taste that are inherent in a natural product.

 

Security and Privacy

We're here to provide you with great ham and other Spanish products, not expose you to risk or cause you headaches. All transactions are encrypted. We don't record or store your credit card information.

 

Wholesale and Corporate Pricing

We offer trade pricing for restaurants, caterers, hotels, etc. Please contact us at wholesale@hamlovers.com for more information. We also offer discounts and personalisation for corporate gifts. Please contact us at corporate@hamlovers.com.

 

Shipping outside the EU

Currently we can send ham to anywhere in the EU and we also have dedicated websites for the USA and Canada. If you'd like to send ham to the USA, please use our American site, hamlovers.com. For Canada, use hamlovers.ca.

We can ship non-edible items anywhere in the world from any of our sites, including this one.

 

About Hamlovers the company

Hamlovers.co.uk is owned and operated by Geovalent SL, reg no. NIF B65250615. Our address is Mare de Dèu de Port 281, local 2, 08038 Barcelona, Spain.

Check our Terms & conditions.